presentation:
Appearance, presentation, image and perception.
These all go hand in hand.
In our fast moving modern world presentation
almost always means winning the sale or
missing out.
REPEAT business is important to our company
as we have limited resources.
Appearance in our case comes in two categories.
Our Team Members and our vehicles.
How we act at home and in private is
not how we act at work.
Your working environment is most people's
leisure environment.
Your approach to work should be enthusiastic,
responsible, flexible and professional.
While in Uniform for example chewing
gum, drinking, swearing, yelling, running,
smoking, spitting and carrying on is unacceptable
within passengers and clients view.
Don't let your team members down.
Our vehicles cleaning routines and maintence
schedules are found in the vehicles.
Presentation of our products e.g. the
tour, the on board program format, personnel
and uniforms are another important factor
of building a successful business that will
support its employee team.
Individual presentation schedules will
be provided for you depending on the tour
you are conducting.
Image is created and assisted by advertising
and promotion.
Large sums of money are spent from our
profit and advance investment on advertising
and promotions, which must work for us as
it is expensive and without results can
not be sustained.
Perception is also very important. In
public this is derived by how we present
ourselves, our images, our vehicles, our
advertising and the way the Cruiser team
carries out Company policy.
On a lighter note:
How many times have you said “I HATE
MY JOB” So just consider.
When you have an "I hate my job" day
try this:
1. On your way home from work, stop at
your pharmacy and go to the thermometer
section.
2. You will need to purchase a rectal
thermometer made by "Johnson and Johnson".
Be very sure you get this brand.
3. When you get home, lock your doors,
draw the drapes, and disconnect the phone,
so you will not be disturbed during your
therapy.
4. Change to very comfortable clothing,
such as a sweat suit and lie down on your
bed.
5. Open the package and remove the thermometer.
Carefully place it on the bedside table
so that it will not become chipped or broken.
6. Take out the reading material that
comes with the thermometer and read it.
You will notice that in small print there
is a statement:
"Every rectal thermometer made by Johnson
and Johnson is personally tested".
7. Now close your eyes and repeat out
loud 5 times:
"I am so glad I do not work for quality
control at the Johnson and Johnson Company
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